Cancellation Policies for Customers and the Service Providers

NOTE: These are subject to change by the business entity owning the platform.

Cancellation Policy for Customers:

CCR 1:

• Cancellation Period:

  • 1.1 - Customers can cancel a task booking free of charge (full refund) before the Service Provider confirms the acceptance of the assigned task. 

  • 1.2 - If canceled after acceptance by the Service Provider, a 50% refund is issued if no expenses are made by the Service Provider nor the involved third parties.

  • 1.3 - If canceled after acceptance by the Service Provider and expenses are made, the Service Provider's expenses are settled.

  • 1.4 - Once the third-party service is offered or a related expense is made, there is no scope for cancellation. 

CCR 2:

• No-Show Policy:

  • 2.1 - If a customer does not show up for a booked service, an additional waiting fee is charged based on the additional expenses and Service Provider's fees.

CCR 3:

• Exceptional Circumstances:

  • 3.1 - Customers may request a waiver of cancellation fees in exceptional circumstances (e.g., emergencies, sudden illness). The platform will review such requests on a case-by-case basis.

Cancellation Policy for Service Providers:

SPCR 1

• Acceptance of Booking:

  • When service providers accept a booking request, they commit to providing the service as scheduled.

SPCR 2

• Cancellation by Service Provider:

  • Service providers are expected to fulfill their commitments. If a service provider needs to cancel a booking, they must do so at least [Specify Hours or Days] in advance. Late cancellations may result in penalties.

SPCR 3

• Penalties for Cancellation:

  • Service providers who cancel a booking within [Specify Hours or Days] of the scheduled service may be subject to penalties, including fines or temporary suspension from the platform.

SPCR 4

• Exceptional Circumstances:

  • Service providers may request a waiver of cancellation penalties in exceptional circumstances (e.g., emergencies, unavoidable situations). The platform will review such requests on a case-by-case basis.

SPCR 5

• No-Show Policy for Service Providers:

  • Service providers are expected to arrive promptly for scheduled services. If a service provider does not show up for a booked service without canceling in advance, they may be subject to penalties, including fines or temporary suspension from the platform.

SPCR 6

• Rescheduling:

  • Service providers are encouraged to work with customers to reschedule bookings when possible, rather than canceling.

SPCR 7

• Review and Enforcement:

  • The platform will monitor and enforce the cancellation policy to ensure fairness and reliability for both customers and service providers.

CSPCR 1: